![]() If you were able to successfully sign in to your account, but receive a This NAS is not on the QNAP ID list warning, you must contact the device owner to add your QNAP ID to the permitted list within myQNAPcloud. Use the TeamViewer Service Queue to Resolve Customer Requests Feature Spotlight Service Queue Streamline Support Requests With the Service Queue Explore Purchase Options Whether they come in as standard service cases or emergency requests, support tickets can quickly pile up. To maintain account security, you must sign in again after two weeks of inactivity. You are signed in to your account on the mobile device. The Sign in to QNAP Account window opens. The app opens and displays an error message. Your QNAP ID is the same account you use to access the QNAP Account Center. To resolve this issue, you'll need to sign in to your QNAP ID before you can connect to the NAS. QNAP mobile apps display this message when the myQNAPcloud Access Control permissions are set to Private or Customized.
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